GlazingBot for trade countersThe same knowledge, serving both sides of the counter.
At 9pm it answers the builder on your website. At 9am it answers the builder at your till, through whoever's on shift. GlazingBot arrives already knowing the regs and the products; you just add the things specific to you.
Your customers aren't window experts. That's why they buy from you.
The builder at your counter fits windows as part of bigger jobs, so he arrives with gaps: regs, specs, what he actually needs to order. On the website at 9pm, a menu bot dead-ends him and an internet bot answers approximately, and approximately is dangerous when the subject is building regs.
At the till at 9am, he lands on whoever's on shift, and your new starter's real options are: hunt the veteran, say "I don't know", or guess.
A builder who can't get an answer buys where the advice is. Worse than no answer is a wrong one: the story that travels round the sites isn't "I got it wrong", it's "they told me wrong." And the veteran everyone leans on is getting closer to retirement, and you can't hire another one.
One question. Both sides. Watch.
Educated, the right product specified, and the enquiry lands with you, never demanded.
Three weeks in, answering like fifteen years behind the counter.
Same knowledge, both sides. The website version knows your range and gathers enquiries; the internal version adds your own information, so it’s the whole counter’s answer book.
It arrives already educated. You add the counter.
The knowledge is preloaded
Building regs, glazing products, sector detail, already in there. Setup is your company details and your range; the knowledge base builds itself.
The website side teaches while it sells
Accurate, plain-English answers at 9pm. Because it reads the question, it knows when a builder's learning and when he's ready to order, gathering the enquiry without ever feeling like a salesperson.
The counter side backs your staff
A separate internal version adds your company's own information. Staff type the builder's question, read back the answer in seconds, every till point answering like your best person.
And the veteran’s knowledge, the stuff only they know, gets captured into the business while they’re still behind the counter, not lost when they leave it.
Count what an answer is worth.
The 9pm builder who couldn't get an answer and bought where he could. The till queue that built while your starter hunted the veteran. And the dearest of all: the confident guess that came back as a failed inspection and a builder telling every site he's on.
The counter that answers the questions gets the order.
New starter, first week, veteran answers.
Accurate at 9pm, when builders actually plan jobs.
Now run it with your real numbers.
One platform, not another app.
GlazingBot is part of The Glazing Hub, the App Store for glazing. One subscription, every product included, unlimited users, every till point, every branch, no per-user fees. Your branding and your enquiries live in one place, and every tool you add makes the others worth more.
Your questions answered.
Won't an AI bot give wrong answers about regs?
GlazingBot is locked to a defined knowledge base, the preloaded industry and regs knowledge plus your company’s information. It answers from that, and only that; it doesn’t guess from the open internet. Where a question needs specifics, it asks for them rather than assuming.
Are the website bot and the counter bot the same thing?
Same engine, two deployments. The website version knows the industry and your range, and gathers enquiries. The internal version adds what you’d never publish, your procedures, policies, pricing rules, onboarding, for staff only.
How long does setup take?
The industry knowledge is already in there. You add your company details and choose your range; it’s a form, not a project. The internal version grows as you add your own documents.
Will experienced staff use it?
They benefit twice: fewer interruptions from colleagues, and their knowledge captured, so the counter doesn’t lean on one person’s memory or lose it when they retire.
We've got more than one branch. How does that work?
Users are unlimited across the Hub, with roles per person. Every till point at every branch gets the same answers, no per-user fees. You can even set up as many GlazingBots as you want at no extra cost, so if things vary from location to location, create separate bots for each!
What does it cost?
GlazingBot is included in The Glazing Hub subscription, as every Hub product is. Unlimited users, no per-user fees. You pay for actions through credits in your plan, with top-ups if you need more.
Mark its homework.
Twenty minutes on a screen share: GlazingBot on your range, answering the questions your counter actually gets.
20 minutes · your hardest questions · no hard sell