GlazingBot · internal teamYou can't recruit experience anymore, but you can keep it.
A private, internal GlazingBot loaded with your manuals, your procedures and everything your best people know, answering your new starters at the desk, in seconds.
Everyone asks Dave.
Every company has one. The person who knows which cill goes with that system, what the regs say for the upstairs bedroom, how head office wants the invoice coded, where the keys to the yard gate live. Everyone asks Dave, because asking Dave is faster than finding it out.
Except every question gets paid for three times. The asker waits: a fitter waiting for a call-back is a crew on day rate, standing still on a customer's drive. Dave stops: twenty interruptions a day, and your most experienced person's real work happens after five. Or nobody waits, somebody guesses, and the guess becomes a call-back, a remake, an apology.
And underneath it all, the trend we already know: the Daves are retiring. The workforce is ageing, experienced people are leaving the industry, and you cannot hire their replacements, because the industry stopped producing them. Every retirement takes decades of company and sector knowledge out the door, permanently.
The firm's knowledge, open to all.
Load what you'd never publish
Full technical manuals, installation details, procedures, onboarding, HR policies, "how we do it here", and the things only your veterans know, written in while they're still on the payroll. This is a private, internal bot: entirely separate from anything customer-facing.
Everyone asks the bot first
Fitters and surveyors ask from site on their phones; new starters ask instead of interrupting whoever's busiest. Machine Operators ask from the factory floor. Plain questions, plain answers, in seconds, from your documents, not the internet.
The knowledge stays when people don't
What's loaded belongs to the firm. Retirements still get the cake and the card, they just don't empty the company's memory on the way out.
Same engine as GlazingBot on a website, completely different knowledge base, pointed inward.
Price a question. Then price a retirement.
Count the questions first. A day's worth of interruptions across the business, each one pausing the asker and the answered.
A fitter waiting twenty minutes on a call-back is a crew's twenty minutes, at day rate, times every time it happens. That's the running cost, and it rises every year the questions outnumber the people who can answer them.
Then price the retirement honestly: everything one experienced head knows about your systems, your suppliers, your jobs and your customers, gone in one leaving-do, unhirable at any wage. That's not a cost you pay once; it's mistakes and re-learning, paid out over years.
Every question gets paid for three times: the asker waits, the answerer stops, or somebody guesses.
Your best people spend their week being a human search engine.
Succession planning for knowledge.
Now run it with your own numbers.
Same engine. Second job.
If GlazingBot already answers your website visitors, you've seen the engine work. The internal version is the same thing pointed inward, your private documents in, accurate answers out, completely separate knowledge bases. Setup follows the pattern you already know.
New to GlazingBot? See the website bot →
One platform, not another app.
GlazingBot is part of The Glazing Hub, the App Store for glazing. One subscription, every product included, unlimited users, every fitter, every surveyor, every new starter gets a login, because logins don't cost money. You pay for what gets done, through credits. And every tool you add makes the others worth more.
The questions installers ask.
Is this the same bot as the one on websites?
Same engine, different deployment, entirely separate knowledge bases. The internal version is private to your team and holds what you’d never publish, nothing in it is visible to customers or the website bot.
How does the knowledge get in?
You load your documents, manuals, procedures, policies, and write in the things that only live in people’s heads. It’s honest work, not magic: the bot answers from what you’ve loaded, which is exactly why the answers can be trusted.
Can fitters use it from site?
Yes, they ask from their phones, in plain English, and get the answer in seconds instead of ringing the office and waiting for a call-back.
What about HR questions?
It houses your company’s policies and procedures as information, holiday process, sickness reporting, how things are done. It presents your policies; it doesn’t give legal advice.
What if the answer isn't in there yet?
Then you’ve found a gap worth filling, add it once, and the whole firm has it forever. That’s how the knowledge base grows into the company’s memory.
What does it cost?
GlazingBot is included in The Glazing Hub subscription, every Hub product is. Unlimited users, no per-user fees, the whole team gets access. You pay for actions through credits included in your plan, with top-ups if you need more.
Watch the bot take them over.
The three questions your office answers every week. Twenty minutes on a screen share, we'll load your document and you'll watch the bot take them over.
20 minutes · one manual · no hard sell