GlazingBot for fabricatorsYour technical team, without the phone queue.
Every installer customer, answered from your own product knowledge, on site, any hour, identical every time. And the same knowledge on your website, winning the accounts your office never hears from. Win the account. Keep the account.
Every fabricator runs an unofficial helpline.
Your installer customers ring all day. Which cill goes with that threshold. What size triple glazing would that profile accomodate. What the tolerance is, what the lead time is, what goes with what. The same questions, from hundreds of customers, answered one phone call at a time, by your most knowledgeable, most expensive people.
Every call pauses their actual work. The answer depends on who picks up. And the load has a growth problem: every account you win adds callers, support that scales by headcount.
It works the other way too. Site work doesn't stick to office hours. The fitter asking the question is often on a scaffold at 7am or halfway through a job on a Saturday, with your product in his hands and nobody to call.
At that point, one of two things happens. The crew stops and waits for your callback, making your product look difficult to work with.
Or they don't wait, someone makes their best guess, and that guess becomes part of the installation.
If that installation goes wrong, it turns into a complaint, a warranty claim, and another story about your product failing. Because no fitter ever tells that story as their own mistake.
You already have the definitive answers. They're just trapped in your team's heads and a phone queue.
Give every customer your best answer, without the call.
Load it once, from the source
Your manuals, installation details and technical documentation go in, your knowledge, always current, owned by you.
Every installer customer gets access
They ask from site, in plain English, any hour of any day, and get the authoritative answer, identical every time. More reliable than anything they could set up themselves, because it's yours.
Your office gets its day back
The repeat questions stop arriving by phone. Your technical team handles the genuinely new ones, and support scales with accounts, not headcount.
When installers choose suppliers, the easiest fabricator to work with wins the account. This is what easiest looks like.
One knowledge base. Two conversations. Three askers.
The same engine runs on your website, and holds conversations no standard bot can. The installer evaluating you at 8pm gets spec-fluent answers about profile compatibility and lead times; the enquiry lands in your CRM as a potential account. The homeowner at 9pm gets plain English about energy ratings and security, and becomes the customer who walks into an installer's showroom asking for your product by name. Consumer interest is captured for you to feed to your installer network.
Miss those conversations and the loss is double: the trade researcher becomes someone else’s account, years of orders, not one job, and the homeowner arrives at the installer carrying a competitor’s brochure. You lose the specifier and the specification.
Count the calls. Then count the accounts.
Price the helpline first: your team's hours on repeat technical calls, across a week, then remember the load grows with every account you win. That's the cost that stops scaling the moment the answers come from the bot.
Then the account maths. One installer choosing a supplier is years of monthly orders, won or lost at 8pm, on whether your website could answer.
And one guessed installation that becomes a warranty story costs more than the window: it costs the retelling, on every site that fitter works.
Support that scales with accounts, not headcount.
The authoritative answer, identical every time, any hour.
The easiest fabricator to work with wins the account.
Now price your own helpline.
One platform, not another app.
GlazingBot is part of The Glazing Hub, the App Store for glazing. One subscription, every product included, unlimited users. You pay for what gets done, through credits, not per product, not per user. Trade enquiries land in your CRM . And every tool you add makes the others worth more. (GlazingBot also runs as a private internal version for your own factory and office team, ask on your demo.)
The questions fabricators ask.
How do our installers get access?
You give every installer customer access to your GlazingBot, we’ll walk through the options on your demo and set up what fits how your customers work.
Won't it give wrong technical answers under our name?
It’s locked to your own documentation, manuals, installation details, technical specs, and answers only from that. It’s the opposite of an internet bot: your knowledge, always current, from the source. Where a question needs specifics it asks, rather than assuming.
What happens to the questions it can't answer?
They reach your technical team, which is the point: your experts handle the genuinely new questions, not the hundredth cill query of the month. And every gap you fill once is answered forever.
Can the website bot really talk to both trade and homeowners?
Same knowledge base, different registers, it reads who’s asking and how. Spec-fluent with an installer, plain English with a homeowner, sales mode with either when they’re ready.
Where do the leads go?
Trade enquiries land in your CRM the moment they appear. Consumer leads are captured for you to pass to your installer network.
What does it cost?
GlazingBot is included in The Glazing Hub subscription, every Hub product is. Unlimited users, no per-user fees. You pay for actions through credits included in your plan, with top-ups if you need more.
Mark its homework.
Twenty minutes on a screen share: your manuals loaded, your most-asked questions answered, you marking its homework against what your technical desk would say.
20 minutes · your questions · no hard sell